Privacy Policy

This Privacy Policy explains how New Zealand Infrastructure Commission, Te Waihanga (‘we’, ‘our’, or ‘us’) collects, stores, uses and discloses the personal information that we collect from you or which we have obtained about you through the use of our Website (‘Website’).

Collection, storage and use of information

Information we collect

The Commission collects personal information from individuals when it is necessary for a lawful purpose connected with a function or activity of the Commission as a New Zealand Crown entity. This may include information collected when individuals submit information on our website. This includes information submitted when you contact us, through online engagements surveys and/or consultations, subscription to our newsletter, as well as information collected through our website (including aggregate information which our or our contractors’ systems generate relate to traffic to and from our websites) or social media channels.

 Holding of information

Any personal information you provide to us will be collected and held by us and/or our authorised agents and associates. We will take reasonable efforts to protect personal information we hold from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

We will keep your personal information for as long as necessary for the purposes for which the information may lawfully be used.

Use of information

We will use the personal information we collect for the purpose we collected it for, any other use you authorise, unless there is good reason to use it for other purposes and only where otherwise required or authorised by law.

Disclosure of information

We may disclose:
(a) any information that we collect about you to third parties for the purposes of providing you with services we think may be of interest to you, or receiving services from you,
(b) your personal information to:

third parties when we believe in good faith that we are required to do so by law, or if we have your prior authorisation,

police or other government agencies in New Zealand if we believe giving the information will help prevent or resolve fraud, money laundering, unauthorised access to, or attacks on, our systems, or other crimes,

related Government agencies in the infrastructure space, if requested, (including Waka Kotahi, the Ministry of Transport, Climate Change Commission, the Treasury, Ministry of Business, Innovation and Employment, and Ministry for the Environment) to avoid these agencies collecting the same information from you, and

(c) aggregate tracking information and other information that does not personally identify you to third parties. You acknowledge that personal information and aggregate tracking information about you may be kept on computer systems operated by third parties. You further acknowledge that information gathered is routinely monitored for cyber security purposes.

Public Records, Official Information and Parliament

Your emails and contributions to the Website may constitute public records and be retained to the extent required by the Public Records Act 2005. The Commission may also be required to disclose those materials under the Official Information Act 1982 or to a Parliamentary Select Committee or Parliament in response to a Parliamentary Question.

Cookies and tracking

We may use a "cookie" file containing information that can identify details of your IP address, PC platform (e.g. Windows, NT or Mac), browser type and version (e.g. Internet Explorer, Firefox), domain (whether you are accessing one of our websites from New Zealand or elsewhere) and other user information (e.g. your username).

We may use the information generated by cookies to:
(a) track traffic patterns to, from and on our websites
(b) measure how you use our websites so they can be updated and improved
(c) enable you to enter our websites and use certain services and to visit registered user-only areas of our websites
(d) remember the notifications you’ve seen so that we don’t show them to you again
(e) help display advertising to the appropriate users, and
(f) provide you with services or offers which we believe are relevant to you.

You can choose to refuse cookies by turning them off in your browser, using the Google Analytics opt-out tool (we use Google Analytics) and/or by deleting them from your hard drive. You generally do not need to have cookies turned on to use our websites. However, you may need to have cookies turned on to log on to one of our websites and to access personalised or secure content on our websites. Some pages on our websites may not function properly if cookies are turned off.

Rights of access and correction

Your rights

Anyone may request for us to provide them with access to the Personal Information we store that relates to them. We will make this information available in response to a request as quicky as possible. Please contact us pursuant to the below contact details.

To find out more about your rights to correct personal information, see: Office of the Privacy Commissioner | Your privacy rights

You may request that we correct any incorrect information that we hold about you. We will correct this as quickly as we can, once we are made aware of the inaccuracy.

Who to contact about Privacy?

If you would like to amend the personal information we hold for you or if you have a complaint about how we handled your personal information, please email info@tewaihanga.govt.nz or write to us using the address below:

Privacy Complaints
Te Waihanga
95 Customhousequay
Wellington 6011

Making a complaint

If you are not satisfied with our response to any privacy-related concern you may have, you may raise it with the Privacy Commission.

The contact details are:

Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143
New Zealand
0800 803 909
Email: enquiries@privacy.org.nz
www.privacy.org.nz